Margaritaville Lake Resort, Lake Conroe

Guests consistently praise the accommodation's cleanliness and tidy facilities. They appreciate the comfortable and spacious rooms, especially the nice beds.

We had the best experience with Hannah our waitress at the margarita chill restaurant. She was amazing. She listened and gave great recommendations for food.

This was suppose to be a nice family trip but overall it was an okay experience. Let’s start with the first day. When we first got there we checked in. They gave us our keys but said we had to wait until the rooms were cleaned. We understood since we got there at 3:30 and check-in wasn’t until 4:00 however we waited until 4:55 to receive the text. Once we got back to the front desk we had to wait in line again. We waited over 30 minutes to get our room number and keys activated. This was a little annoying since we had already checked in. The room was not bad, the size was pretty big and the view was nice. The beds were comfortable. The only complaint about the room is that the shower head was pretty dirty and the balcony could have been cleaner. There was a lot of dirt on chairs and spider webs outside but that wasn’t a big deal. No one answered the phone when I called the front desk. We called to get room service but the phone rang forever with no answer. I hung up and didn’t bother. That wasn’t a big deal. Overall the first night was great. We went to LandShark for dinner. The server was awesome but it did take over 5 mins for the server to come to our table to take our app & drink order. The restaurant wasn’t even busy so I’m not sure why it took so long for someone to come to our table. The food was pretty good and the lake view was nice! The second day was not as great. I sat in the toddler area while my children played and I ordered a salad, chicken tenders and 3 cups of water. Once the server brought me the food/water and ticket (she stood there while I signed) she never came back to check on us to make sure we were okay, however she attended to the two Caucasian ladies 3 chairs down from me. She had to pass me to get to them. She went to them 4 times to ask “is everything okay” all 4 times she passed me to get to them she didn’t say anything to me nor asked if I was okay or check to see if I needed anything. The only time she interacted with me was to get my order the first time and when she brought us the food/drinks along with the check to sign. After she passed by me the 5th time I had to stop her and ask if I could get another water. She brought it but didn’t say anything to me once she handed it to me. She was not nice or friendly to me or my family at all. She really rubbed me the wrong way. I’ve worked in the food service industry over 10 years as a restaurant server and a bartender and I’ve never treated anyone that way, especially after tipping quite well and being friendly. I’ve never experienced someone catering to another guest so much that they can’t even acknowledge another paying customer. I also noticed that after I was given my check to sign the server just handed it to me without saying anything. No thank you or anything but when she checked out the same Caucasian ladies 3 chairs down she was so friendly and thanked them. She also told them more about the resort and activities. It was actually hilarious to watch.